Refund Policy - Tecsa Innovation

We want you to be completely satisfied with your purchase of our earbuds. If, for any reason, you are not satisfied, we offer a refund policy to ensure your peace of mind.

1. Eligibility:
  - To be eligible for a refund, you must have purchased the earbuds directly from our official website or authorized retailers.
  - The refund policy is applicable within a specified period, usually within 14 days from the date of purchase.

2. Return Process:
  - To initiate a refund, please contact our customer support team through the designated channels mentioned on our website or within your purchase confirmation email.
  - You may be required to provide proof of purchase, such as an order number or receipt.
  - Our customer support team will guide you through the return process and provide you with instructions for returning the product.

3. Return Conditions:
  - The earbuds must be returned in their original condition, undamaged, and with all accessories and packaging included.
  - Any signs of misuse, damage, or tampering may affect your eligibility for a refund.
  - We reserve the right to inspect the returned product before processing a refund.

4. Refund Process:
  - Once we receive and approve your returned earbuds, we will process the refund.
  - The refund will be issued using the same payment method used for the original purchase.
  - Please note that it may take a few business days for the refund to reflect in your account, depending on your financial institution.

5. Non-Refundable Items:
  - Certain items may be non-refundable, such as opened earbuds, ear tips, or any personalized or custom-made products.
  - Shipping and handling charges, if applicable, may also be non-refundable.

6. Warranty Claims:
  - If your earbuds are experiencing technical issues covered under our warranty, please refer to our warranty policy for instructions on warranty claims and repairs.